If you changed your mind regarding a product you have just purchased, you can either cancel it in the app or contact customer support. Your statutory rights in regards to cancellation/ withdrawal are not affected.
How to cancel an order:
1. Go to the order you wish to cancel
2. Click Cancel Order
3. Confirm your cancellation in the pop-up window
If your app doesn’t show you the cancellation button anymore, it means the order was already accepted by the seller. You can still cancel your order by contacting Customer Support, until the order is marked as shipped. Once it’s shipped, we are no longer able to cancel your order, so when you receive it, it will be treated as a return.